Lightning SLA
AI outage communication for South African ISPs and NOCs.
Lightning SLA helps network teams turn service alerts into SLA-aware customer updates, first-line checks, live ticket links and proof of response time.
Demo flow: create outage ticket → save to Supabase → generate customer link → show service status page.
Current Demo Status
End-to-end ticket workflow is live.
The demo can create a real ticket, save it to the database, display it in the admin queue and open a customer-facing ticket page.
Database
Connected
Supabase ticket storage
Live Hosting
Vercel
Public demo link ready
Customer Page
Live
Ticket status links
Demo Button
Ready
Simulate outage flow
The Problem
ISPs already know when things break. The gap is fast customer communication.
During outages, NOC teams are under pressure to confirm impact, run first-line checks, log tickets, update customers and avoid SLA communication delays. Lightning SLA focuses on that exact workflow.
Outage detected
A network event such as downtime, high latency or packet loss is detected by the monitoring workflow.
AI classifies impact
Lightning SLA helps classify the likely cause, affected area, priority and customer impact.
Ticket created
The NOC creates a customer-facing ticket with SLA status, first-line checks and next update time.
Customer link shared
The customer receives a simple status link instead of needing to phone support for basic outage updates.
Product Advantage
Built around the NOC-to-customer SLA layer.
For the NOC
Reduce pressure on Tier 1 agents by turning alerts into clear first-line actions and customer updates.
For Customers
Give clients a clean service status page with ticket reference, likely cause, checks completed and next update.
For Sales
Show SLA response proof, customer update performance and service reliability stats to future customers.
Pricing Direction
Pilot-friendly pricing with room to scale.
These are projected commercial packages for demo and pilot discussions. Final pricing can be adjusted per ISP size, integrations and support requirements.
Pilot
For a first ISP/NOC trial to prove the workflow and collect real feedback.
R5,000/month
R10,000 setup
✅ Admin dashboard
✅ Client outage portal
✅ Ticket creation
✅ Customer status links
✅ Basic branding
✅ Supabase ticket storage
Production
For ISPs ready to use Lightning SLA as part of their customer update workflow.
From R12,500/month
Setup quoted per ISP
✅ Branded client portal
✅ SLA communication workflow
✅ Active ticket queue
✅ Demo outage scenarios
✅ Reporting dashboard
✅ Priority support
Enterprise
For larger ISPs, FNOs, NOC providers or companies needing integrations.
Custom pricing
Custom onboarding
✅ Custom integrations
✅ Multiple regions
✅ Advanced reporting
✅ Custom SLA rules
✅ Team permissions
✅ Dedicated support
Suggested first offer
Start with a 90-day pilot: R10,000 setup and R5,000/month. After the pilot, move production clients to R12,500/month or custom pricing depending on integrations and NOC size.
Startup Positioning
Not a replacement for monitoring tools — an AI layer above them.
The strongest positioning is to plug Lightning SLA into tools ISPs already use, then automate the customer update and SLA proof workflow.
Pitch line
Lightning SLA helps South African ISPs turn network alerts into fast, SLA-compliant customer updates.
Integration Roadmap
✅ PRTG / Zabbix / LibreNMS alerts
✅ Ping, latency and packet loss checks
✅ FNO escalation notes
✅ SMS and email provider integration
✅ Role-based admin login
✅ Monthly SLA reports
These are the next features that would move the demo closer to a production-ready SaaS product.
60 Second Demo Script
What to say when showing the demo
“Lightning SLA is an AI NOC co-pilot for South African ISPs. The goal is not to replace existing monitoring tools, but to automate what happens after an alert is detected.”
“When an outage or degradation happens, the system helps classify the likely cause, creates a customer-impacting ticket, starts the SLA communication workflow and prepares a customer update.”
“The NOC can then copy a customer-facing link. The customer sees a clean status page with the ticket reference, affected area, likely cause, checks completed, support details and next update time.”
“This helps reduce unnecessary support calls, improves SLA communication, and gives the ISP proof that customers were updated quickly.”